Effective Date: 01/01/26
Welcome to Strandr (“Company,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and protect information when you use our mobile application, website, and roadside assistance services (collectively, the “Services”).
This Privacy Policy applies to:
Customers requesting roadside assistance services
Drivers, contractors, tow operators, and roadside service providers using the platform
Visitors to our website and mobile application
By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
We may collect personal information you provide directly to us, including:
Full name
Phone number
Email address
Billing address
Payment information
Driver’s license or identification information
Vehicle details
Insurance information
Profile photos
Business information for service providers
Because our platform provides roadside assistance and dispatch services, we may collect:
Real-time GPS location
Device location data
Trip and routing information
Service location history
Location data may be collected while the app is open or running in the background if permitted by your device settings.
We may automatically collect:
IP address
Device type
Mobile carrier
Operating system
Browser type
App usage activity
Crash reports
Cookies and similar technologies
We may collect information when you:
Contact customer support
Send messages through the platform
Participate in surveys or promotions
Communicate with drivers or service providers
We use collected information to:
Provide roadside assistance services
Match customers with drivers/service providers
Process payments and transactions
Verify identities and prevent fraud
Improve routing, dispatching, and response times
Communicate service updates and notifications
Provide customer support
Maintain platform security and safety
Improve and develop new features
Send marketing communications where permitted by law
Comply with legal obligations
If you are a driver, tow operator, contractor, or roadside assistance provider, we may collect additional information, including:
Background check information
Insurance and licensing documentation
Vehicle registration details
Tax identification information
Banking or payout details
Service performance metrics
Location and dispatch activity
This information may be used to:
Verify eligibility to provide services
Process payments and payouts
Monitor service quality and safety
Investigate incidents or disputes
Prevent fraud and unauthorized activity
We may share information with:
Drivers and roadside service providers to fulfill service requests
Payment processors and financial institutions
Mapping, GPS, and cloud hosting providers
Customer support vendors
Analytics and advertising partners
Law enforcement or government authorities when legally required
Business partners during mergers, acquisitions, or asset transfers
We do not sell personal information for monetary compensation. However, certain data sharing for analytics or advertising purposes may be considered “sharing” or “targeted advertising” under applicable privacy laws.
We use cookies, SDKs, pixels, and similar technologies to:
Keep users logged in
Improve app functionality
Analyze traffic and usage
Personalize experiences
Deliver advertising and marketing content
You may manage certain tracking preferences through your browser or device settings.
Depending on your location, you may have the right to:
Access your personal information
Correct inaccurate information
Delete your information
Restrict or object to certain processing
Opt out of targeted advertising
Request data portability
To exercise these rights, contact us at:
[Insert Privacy Email]
We may verify your identity before processing requests.
If you visit our website or use our Services with the Global Privacy Control (GPC) signal enabled, we will treat this signal, where legally required, as a request to opt out of activities that may be considered targeted advertising or sharing of personal information.
We retain information for as long as necessary to:
Provide our Services
Maintain business and financial records
Resolve disputes
Enforce agreements
Comply with legal obligations
Retention periods may vary depending on the type of information and applicable laws.
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
Our platform may contain links or integrations with third-party services, including payment processors, mapping providers, and advertising networks. We are not responsible for the privacy practices of third parties.
By using our Services, you consent to receive:
Service-related calls and messages
Dispatch updates
Security alerts
Push notifications
Automated or prerecorded communications where permitted by law
Message and data rates may apply. You may opt out of marketing communications at any time.
We may update this Privacy Policy periodically. Updated versions will be posted within the app or on our website with a revised effective date.
If you have questions about this Privacy Policy or your privacy rights, contact us at:
Strandr LLC
1881 Park St, Hartford CT 06106
Support@strandr.com
To opt out of the "sale" or "sharing" of your personal information collected using cookies and other device-based identifiers as described above, you must be browsing from one of the applicable US states referred to above.